First-Party Solutions

CPA’s payment solutions effectively separate the customer care function from the payment process, freeing your own agents to focus on more valuable sales and service calls.

CPA’s solutions are designed to reduce churn and manage the operational costs associated with service disconnection. If you can intercept delinquent customers before disconnection, you can retain their business, receive payment and avoid significant costs.

Through its partnership with sister company Advanced TeleSolutions, CPA is able to provide a full suite of first-party collection and customer service products, starting with welcome calls and installation appointment reminders.


Inbound Programs
CPA’s inbound programs allow clients to manage call volume and customer service by routing calls directly to ATS, based on a defined criteria such as:

      • Account status
      • Service levels
      • Resource availability
      • Outsourced function

CPA’s payment solutions effectively separate the customer care function from the payment process, freeing your own agents to focus on more valuable sales and service calls.

Outbound Services
CPA’s outbound payment-reminder programs reduce the number of accounts that enter bad debt status and reduce the incidence of customer loss due to nonpayment.


Let CPA focus on the customers who don’t pay on time. Contact CPA at ArtofCollections@CreditProtect.com today.