A spirit of commitment and entrepreneurism is evident in CPA’s family of service-oriented companies.
Since 1977, Credit Protection Association has specialized in effective bad debt and recovery management solutions, with customers that include some of the nation’s largest cable providers and utility companies. Its services encompass the entire delinquency cycle, from early delinquency and retention programs to third-party collections.
An Experienced Team That Gets Results
CPA has been a major force in the collections industry since 1977. Founded by a long-time cable executive, the company pioneered the idea of high-volume, low-balance collections, as well as a philosophy of superior customer service and commitment to excellence. A spirit of commitment and entrepreneurship is evident in its family of service-oriented companies.
Most CPA managers and staff have been with the company for an average of 10 years, and some for as many as 20 years. The company’s clients are equally loyal.
As an extension of your internal staff, CPA integrates seamlessly with your own collections efforts. When you demand proven expertise and service at every stage of the collections lifecycle, CPA delivers.
- ACA International – The Association for Credit & Collection Professionals (formerly the American Collectors Association)
- Telecommunications Risk Management Association (TRMA)
- National Association of Credit Managers International Utility Group
- Cable & Telecommunications Association for Marketing (CTAM)
- Contact Center World